LinkedIn for Maulik Datanwala
Maulik brings with him over two decades of experience working with enterprise software and technology companies running multiple operations at scale. Most recently, he served as the Chief Operating Officer for PowerSchool Holdings (NYSE: PWSC) Professional Services, Technical Support, Customer Success and Renewals functions. Under Maulik’s leadership the PowerSchool Customer Operations grew fivefold during his 7 years there and was recognized with various awards from Business Intelligence Group and Stevie for excellence in Customer Support and Professional Services. Maulik’s leadership was integral in the growth of the company leading to an IPO for PowerSchool in 2021.
Prior to PowerSchool, Maulik worked at SumTotal Systems for almost 9 years and ran a number of operational functions as a part of the Executive Management team. There he built several teams, including a Client Operation team to champion the experience of strategic customers that made up half of Fortune 500. During Maulik’s tenure leading the customer facing functions, the Customer Experience and Net Promoter Score both saw a dramatic improvement.
Additionally, at a very early age, Maulik co-founded two software and services companies which saw successful outcomes. He holds a bachelor’s degree inn Commerce and Economics from the university of Mumbai and a master’s degree in Business Administration and Information Technology from the National Institute of Management.