This white paper serves as a primer for improvement for a new generation. This white paper describes four quality improvement steps to providing better customer service. These four steps can help you maintain your customer’s loyalty and improve your overall business. (10 pages)

This white paper provides an overview of seven attributes to consider when creating control charts in healthcare. These seven traits will help make chart analysis simpler so that you can make clear, data-based decisions. When choosing control charting software, you will want to use these seven traits as a guide. (11 pages)

This white paper describes six time and money-wasting practices that can occur when companies implement statistical process control and provides tips on how to avoid them. You can keep your company’s SPC efforts running efficiently by following the tips described in this white paper. (6 pages)

This white paper makes a compelling case for why organizations need to conduct measurement systems analysis (MSA) studies. This white paper will reveal how to uncover hidden problems in your measurement system by using bias, inconsistency, and other MSA charts. (10 pages)

Capability analysis is useful, enhancing communication between producer and customer and providing information about underlying processes. It is more than a simple statistical calculation, however. This white paper cautions that this analysis should be taken with a clear understanding by both sides of the communication about the process. (10 pages)

An upcoming audit can be a stressful time for a quality team. Whether pursuing a new certification or retaining a current one, audit preparation can be a daunting challenge to even the most diligent organization. Here are a few key steps you can take to ensure the audit process goes smoothly. (4 pages) Please complete … Continued