“USA Wood Door has been a Distribution One customer for over six years,” explains their Project Manager. “In October 2015, Masonite Corporation acquired the business with a plan to convert USA Wood Door to their ERP. Yet, after careful consideration, Masonite realized that ERP-ONE was the right solution for the distribution business rather than their legacy manufacturing ERP system.”
“Over the years of working with your folks we gained confidence in the product and the much improved technical support team to campaign for ERP-ONE and defend it against the incumbent. It’s been a pleasure working with such professional, personable, responsive, and technically competent individuals.”
“What particularly impressed us was the extensive product knowledge and responsiveness of the team leader. It was his commitment to excellent customer service and support that motivated him to always go the extra mile regardless of the time of day or day of the week. That effort not only impressed the USA Wood Door team, but even more importantly, our corporate folks that relied on him. He made it look easy.”
“We feel compelled to go on the record to recognize the Distribution One team and their contribution to our success. In an era where exceptional customer service is disappearing, it’s a privilege to be associated with a great partner like Distribution One. We’ll be converting additional distribution centers to ERP-ONE in the near future.”
We thank USA Wood Door for taking the time to share their experience and for their continued trust in Distribution One. Hear from more of our customers by reading our case studies.