Support Your Fulfillment Clients From Anywhere, Anytime

June 9, 2020
4 min read
Fulfillment Automation

Most 3PLs have had their lives, and businesses turned upside down after the COVID-19 outbreak. Teams have had to battle through challenges at work and in their personal lives, with daily routines disrupted from childcare/school closings.

For many, putting the health and safety of employees first was mission #1. Many 3PLs choose to have non-warehouse staff protected by working from home.

Although this change was uncharted territory, many businesses have successfully navigated this transition by relying on cloud-based technologies. So successfully, their clients probably did not notice a change in their level of support.

If you’re struggling to stay connected with on-premise systems or older technology, you might be experiencing a more painful transition. A transition that could be costing you time, money, and clients.

Stop sweating and counting down the days till things are back to business as usual. There is a solution that enables your remote team members to maintain full visibility and control as if they were on-site.

Working from outside the warehouse?!?

Yes, go ahead, #WFH, it’s possible with the right technology.

A fulfillment operation is complicated! On any given day, you’re looking up an order status, calculating billing, or helping a new customer.

In the fast-paced world of e-commerce fulfillment, real-time access is key.  When you need critical information fast, you don’t have time to hold on a phone call or wait for email replies.

By updating your technology to a SaaS OMS/WMS, you can rely on your solution to give you everything you need to do your job remotely. All of your business data is available for your team to access from anywhere (and at anytime!).

If you’re the point person when client’s demand answers or things go wrong, upgrading your technology will make your life a lot easier. VeraCore SaaS customers benefit from:

Industry leading uptime to keep clients’ orders flowing 24/7

Your focus should be on running your business, not hosting your fulfillment software, or managing your IT department.

Uptime is critical in fulfillment; you need a solution that can handle the responsibility of making sure things run smoothly for your clients. Our platform is built for High Availability and Disaster Recovery, which means you don’t have to worry.

Real-time access to order data, inventory, and user activity

Give your team everything they need at their fingertips with an OMS/WMS that provides them with self-service access to data. Upgrading to a SaaS WMS can also help you better organize your data replacing data on paper, spreadsheets, or other applications.

By empowering your team with self-service tools, you can free up your time for other things. 

Robust reports & dashboards that keep clients up-to-date, without having to call customer service reps

It’s critical that clients gain real-time visibility into their order fulfillment. VeraCore client portals allow clients access to their data, so they don’t have to hunt down client reps for answers. Giving clients what they want, when they want it = more happy clients. 

Bonus – This allows your team to increase their productivity by reducing the number of client calls and emails needed to support clients.

Maximum protection of your clients’ data with enterprise-grade security

Your clients mean business, make sure you’re taking every step to ensure their data is always protected. VeraCore’s data security is supported by a sophisticated network and physical security systems that offer maximum protection of your clients’ data.

Upgrading your technology/application might sound like a lot of work, but with the right tools (and team!), it can be a smooth transition. Our experienced teach services and implementation teams will do the heavy lifting for you. Most assume this process will take weeks, but our teams can have you up and running in days.

If you’re not already running on a cloud-based application, you’re missing out on mobility that can help (or even save) your business during unexpected change.

To learn more about empowering your staff and customers with more access to data, speak to one of our fulfillment experts today!