Digital Transformation in Manufacturing: The Role of Quality

Trusted by hundreds of manufacturing companies around the world:
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
Default White Guide

SPC DEMO

Minimize Production Costs, Quickly Detect Issues, and Optimize Your Product Quality

Don’t miss out! Book a demo of our specialized SPC software and unlock immediate improvements in your processes.

Book a Demo

Quality Management Is Your Gateway to Industry 4.0.

Manufacturers know it’s important to modernize equipment and tools. But if they’re not investing in the processes and data that feed continuous improvement, they’re not maximizing their investments.

Think about Amazon, whose website and ordering process is slick. But if the company doesn’t fulfill your order in two days (or less), you won’t be satisfied.

What happens behind the scenes is what really matters. In manufacturing, that means every process must come together perfectly, every time, to deliver on customer expectations. Close isn’t good enough.

Oh, and customer expectations? Those change by the second. Natural disasters, political turmoil, generational trends, and global health crises can upend shopping habits and supply chains—overnight.

It’s a tall order for manufacturing organizations to fill. To meet rising expectations around quality, service, and speed, you need more agile and responsive operations. But how do manufacturers know what to respond to? Or how to respond?

In digitally transformed manufacturing companies, data leads the way. More specifically, quality control data leads the way. Advanced manufacturers apply quality control measurements and data toward big-picture challenges and opportunities. They digitally transform their organizations—not just their lines—to embrace more efficient, accurate, and results-focused business practices.

Quality is central to every step in the manufacturing process, but quality hasn’t connected the steps in a meaningful way until now. That’s because manual methods of gathering, analyzing, and sharing data tend to be siloed—connecting the dots is impossible on modern manufacturing lines. There’s too much data to sift through—and no way to quickly and reliably decipher what it means.

Digital transformation in manufacturing erases those barriers—giving quality teams the platform, tools, and insight they need to quickly respond. Digital transformation can help you build manufacturing resilience—and prepare for whatever comes next.

Digital transformation in manufacturing can elevate quality and accelerate strategy.

What Is Digital Transformation in Manufacturing?

By leveraging the core elements of quality control, quality management teams should be able to answer business-critical questions such as:

  • What are the quality standards or benchmarks we expect from our sites?
  • Where are the biggest opportunities for quality improvement?
  • Which site is performing best? How and why?
  • Which site should lead a new product launch?
  • Where are capital investments needed most?

Unfortunately, many manufacturers can’t answer these questions at an enterprise level—not without lots of data manipulation and spreadsheet juggling, anyway. And in those cases, data integrity is questionable. How confident are you that every data point—at every site—was collected and calculated the same way?

In today’s competitive environment, there’s no room for uncertainty. Executives need accurate insights from quality data to make strategic decisions for the company.

Luckily, the data to answer these questions is already being collected on the plant floor. The challenge is making data more reliable, accessible, and actionable.

That’s where digital transformation comes in. To find the answers inside the data, manufacturers need the right tools. Quality data needs to be collected and stored digitally, in a central and standardized repository. From there, modern analytics can help you re-imagine quality and transform your business.

Technology-driven quality management practices provide three key benefits over manual methods:

  • Enterprise visibility. Integrated quality management tools give leaders enterprise-wide insight into operations—which affects the entire organization, not just one plant or process.
  • Operational insight. Centralized data repositories link important data points—from the supply chain to the production line—and help identify areas of opportunity. Reporting is also standardized, automated, and accessible, which makes it more actionable.
  • Global transformation. Enterprise visibility and greater insight affect the entire organization, not just quality practices. By applying quality control data globally, manufacturers can streamline, optimize, and transform operations and achieve consistent, exceptional quality at every site. Improvement never stops—and results can be replicated for greater magnitudes of ROI.

Digital Transformation Is Fundamental To Compete in Industry 4.0

Many manufacturers have taken preliminary steps toward digital transformation. Perhaps they’ve embraced Industry 4.0 by automating processes or by installing Bluetooth sensors to monitor equipment.

Those are important steps. But to leverage the data that’s being generated, manufacturers need to take digital transformation further. Instead of simply digitizing traditional or manual processes, they need to build stronger connections between systems, processes, and outcomes. Digital tools must talk to one another—using a common language—so data makes sense.

A cloud-based, Software as a Service (SaaS) quality platform brings it all together. Purpose-built, enterprise-wide tools enable more comprehensive and transformative quality management practices.

For example, in a digitally transformed approach to quality management:

  • Data from disparate systems is unified in single repository
  • Data is standardized across shifts, products, and processes
  • Data is easier to collect, analyze, share, and apply

These benefits of digital transformation aren’t just conveniences. They lead to “big picture” views of the organization—without losing the opportunity for operators to dig into targeted, in-the-moment metrics. Manufacturers shift from “collecting quality data” to building quality as a competitive advantage.

With analytics-based quality insights, manufacturing leaders elevate the role of quality in their organizations. When decisions about quality performance are driven by quality data:

  • Process automation becomes more effective and powerful. With connected data, operators can fine-tune processes for maximum results.
  • Quality compliance and monitoring occur in real time, enabling companies to keep a constant pulse on quality—and react quickly to areas of concern.
  • Manufacturers gain efficiencies through quality automation and exception-based responses.
  • Leaders can have more confidence in their decisions—because they’re backed by real-time intelligence and accurate, complete data.

A comprehensive approach affects more than just quality. Digital transformation in manufacturing supports total manufacturing optimization.

Transform the Way You Use Quality Control Data in Manufacturing

Traditional quality management tools can’t keep up with the demands of modern manufacturing organizations. Yet a recent survey found that 75% of manufacturers still collect data manually. Nearly half still use paper checklists.

Manual processes could be introducing unnecessary risk:

  • Paper-based data collection is much more error-prone than automated data collection. Information might be written down incorrectly or fields could be left blank. And if the information must be keyed into a digital format, the same risks rear their heads again. Depending on the entry, a small mistake could lead to catastrophic consequences.
  • Spreadsheets are error-prone, too. Mistakes creep into formulas, or fields can be deleted. Spreadsheets are also difficult to compare across lines, sites, or other variables. Leaders spend a lot of time formatting and manipulating data just to make it usable—without total confidence in its accuracy.
  • Paper reports and checklists need to go somewhere once they’re completed. Do they always make it to the right person, on time? And storing paper reports for future retrieval, let alone historical comparison, is a huge headache.
  • Manual control charts are only as good as the data that feeds them. And when they take too long to prepare, distribute, review, and understand, problems can get out of hand before they are identified.

Cloud-based Statistical Process Control (SPC) tools pool all your quality control data—and automatically return extensive, flexible views of performance. With customized reports, notifications, and alerts, your operations and quality teams can save valuable time—and make better use of your quality information.

Are You Ready To Ditch Paper and Spreadsheets?

Take a look at the factors driving digital transformation—and how a tactical move to cloud-based quality management can help you become more agile and efficient.

Read the Whitepaper

How Digital Transformation Benefits Manufacturers

Digital transformation connects all your quality management data into a comprehensive, purpose-built solution. When compared to home grown or patchwork solutions, true digital transformation is centralized, standardized, and scalable.

  • Centralized. All your quality data resides in one unified repository, regardless of product, process, or location.
  • Standardized. Quality data is collected, stored, and calculated the same way—across processes, lines, and plants. You no longer have to manipulate data sets to make them comparable, or translate spec names or measurement ranges for every site.
  • Scalable. Cloud-based SPC solutions can be deployed and accessed from anywhere with an internet connection. No hardware or software is required.

Need to See Digital Transformation in Manufacturing in Action? Watch These Quick Case Studies.

Make Processes More Competitive, Less Costly

A food manufacturer calculated its raw material costs down to the gram, and identified over $3 million in savings. How did they do it? Using line-level quality data they had already collected.

Better SPC Tools Expose Fresh Opportunities for Quality Improvement

Side-by-side comparisons of production lines and product codes revealed major variances at a top-tier tool manufacturer. By looking at in-spec quality data, they discovered opportunities to reduce scrap and waste—and improve quality, productivity, and profitability.

Quality Management Focus Yields Dramatic Savings for a Large-form Manufacturer

A metal-forming manufacturer had a 45% scrap rate at one of its plants. By analyzing quality data, they completely eliminated out-of-spec product—and dramatically increased throughput. The key to massive bottom-line cost savings was already within reach: in their quality data.

Speak to a Distribution Industry Expert

What to Expect

  • Free 20-minute call with a product expert
  • Explore which solutions best suit your needs
  • No-pressure conversation
  • Get a live, personalized demo

Take the first step from quality to excellence

Contact Us

InfinityQS Training by Advantive

Explore the many training options available for InfinityQS users of all levels.

Contact Us Today
InfinityQS product screenshot

Optimize Your InfinityQS Software

Maximize the value of your InfinityQS SPC solutions and achieve your quality goals faster with our online training and performance support. We offer effective, always-available remote learning solutions that leverage the power and convenience of eLearning, multimedia, and robust help system technologies.

Enjoy the convenience of remote learning with our basic and advanced online learning portal. Our self-paced eLearning courses are available online 24/7 in interactive multimedia formats that make learning engaging and effective. These courses are designed to help you develop the fundamental skills required to successfully adopt and utilize InfinityQS ProFicient and InfinityQS Enact across your company.

InfinityQS offers instructor-led training (ILT) at your location. Courses include presentations and hands-on instruction that develop the knowledge and skills employees need to become productive quickly. Customer site training offerings are available on request.

We offer a variety of learning and performance support resources to broaden your knowledge and support your cloud SPC software deployment. The InfinityQS Enact Help Center provides convenient, always available access to training resources that support deployment, adoption, and optimization.

This exclusive workshop is designed to provide InfinityQS ProFicient users with detailed working knowledge of three important automated data collection software components: data management system, data collection service, and remote monitoring service. Reach out to your Advantive account manager for more details.

Discuss Your Training Needs

What to Expect

  • Honest conversation about your training requirements
  • Discover what training programs best fit your team
  • Instant access to free, on-demand product training and documentation

Mastering Quality Management

Elevate the role of quality in manufacturing to optimize processes, productivity, and profits.

Trusted by hundreds of manufacturing companies around the world:
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
Default White Guide

SPC DEMO

Minimize Production Costs, Quickly Detect Issues, and Optimize Your Product Quality

Don’t miss out! Book a demo of our specialized SPC software and unlock immediate improvements in your processes.

Book a Demo

“Are we capable of making high-quality products, day in and day out? InfinityQS ensures that we are.”

— Tracy McConnell, Vice President of Technical Services
King & Prince Seafood

Transform Your Approach to Quality Management

Quality management and checklists seem to go hand in hand. But the two aren’t synonymous. Inspections and checklists can’t drive meaningful, enterprise-wide quality improvements.

It’s time for manufacturers to move away from practicing quality management—and start mastering it. Mastering quality management means focusing on higher-level strategic goals that can be achieved through quality—such as reducing waste or lowering costs—rather than only day-to-day compliance metrics.

Think of it this way: Efficiency is a great goal, but it’s really just a means to an end. You strive for efficiency so that you have more time, material, and resources to get other, more important things done.

Likewise, quality management processes and tools can be used to address bigger-picture, strategic goals—while still meeting detailed customer specifications and compliance metrics. The exact same data and quality management tools that drive tactical, plant-floor-level improvements can be applied toward strategic outcomes.

You have to think about quality management differently. It starts with data.

On the plant floor, quality management centers on how data is gathered, calculated, maintained, and documented. Operators use real-time data to address issues that are immediate or urgent. Then, the data is forgotten. There’s little time for analysis. And “what-if” testing is typically a “no go.”

For most manufacturing organizations, quality management means managing metrics and controlling quality, but not necessarily improving or optimizing processes. Quality data is greatly underutilized—which means opportunities are missed.

There is a better way. Instead of collecting and forgetting your quality data, you can centralize it in a unified repository so it’s accessible for deeper analyses. Notifications, alerts, and calculations can be standardized and automated, making the data more accurate and reliable across sites. And by looking at uniform data across the organization, you can spot and address trends to achieve a greater impact.

When you extrapolate insights from your quality data—across your organization—the value of the data expands. With the right mindset, the quality data you’re collecting today can do more for your organization tomorrow.

Learn how to make the shift toward strategic quality management.

Elevating the Importance of Quality Control in Manufacturing

Quality practices are essential for compliance with regulatory and customer requirements. But traditionally, they’ve returned little value to the organization beyond “checking the box.” Quality control has been essential in manufacturing—but not necessarily influential.

 

What happens when you elevate the importance of quality?

Learn More

Digital Transformation in Manufacturing: The Role of Quality

Manufacturers know it’s important to modernize equipment and tools. But if they’re not investing in the supporting processes and data that feed continuous improvement, then they’re not maximizing their investments.

 

How does quality data provide your gateway to digital transformation?

Learn More

Learn how to make the shift toward strategic quality management.

Quality Management Principles to Build Your Discipline

Caring about quality is nice—but it doesn’t help you achieve meaningful goals that improve products, performance, or profit. To do that, you need to establish standards—quality principles—across your organization.

 

How do you embed quality principles into your company culture?

Learn More

How to Choose Quality Metrics for Quality Management in Manufacturing

Having enough data isn’t a problem for manufacturers; making sense of it is. A quality management discipline standardizes data practices, so leaders have access to data when they need it—and have confidence in the quality of that data.

 

What can your quality metrics tell you about your manufacturing operations?

Learn More

Learn how to make the shift toward strategic quality management.

How to Sell Your Quality Management Plan: Make the Case

Investments in quality far outweigh the costs of mistakes, inefficiency, and waste. And modern quality management tools build accountability, engagement, and quality into everyday work tasks. When you give workers the best tools for the job, the benefits add up.

 

How will you demonstrate the way to lower the cost of quality?

Learn More

How to Choose a Manufacturing Quality Platform

To optimize manufacturing production operations you must have access to your quality and process data in digital form. A well-designed quality platform can fuel a digital transformation for your entire manufacturing ecosystem.

 

What do you need to know when choosing a manufacturing quality platform?

Learn More

Have You Mastered Quality Management?

Easy to start. Easy to expand.

Enact empowers you to quickly realize the benefits of digital data collection and analysis. Start today with:

  • Five Enact licenses: add more as needed
  • Quick Setup wizard: your guide to configuring data collections
  • Video tutorials and easy-to-use help: available in our Guided Learning Center
  • Flexible expansion: reconfigure your licenses, add licenses, integrate with other manufacturing systems, and move to automated data collection—at any time
Learn More Request A Demo

Quality Management Is More Than a Checklist

Here’s some good news: You can improve quality using the same tools you rely on to keep production lines moving today. Both tactical and strategic approaches to quality management use a common methodology: Statistical Process Control (SPC).

The trick is to embrace SPC across the entire enterprise—and with the same discipline that’s applied on the plant floor. When you leverage modern, digital quality management solutions to create a comprehensive quality management discipline, it’s possible to optimize all of your manufacturing operations. Digital access to data empowers you to address quality across your enterprise: supplier and materials management, production, quality checks, packaging, and shipping. Digital tools enable your people, processes, and technology to come together.

Empowering People to Take Meaningful Action

Quality isn’t a one-person or even a one-department job; every level of the organization has a role in advancing quality. With access to the right information, each person is empowered to take the right actions at the right times.

Quality Professionals
They are responsible for day-to-day quality control issues. Data collected on the plant floor informs bigger-picture quality issues and opportunities. To affect quality overall, plant floor operators and quality leaders need technology-enabled tools—such as tablets and other smart devices—so they can accurately and efficiently record quality data and control variance across shifts, products, and lines.

 

Plant managers
They need a practical way to monitor and prioritize site- and line-level issues—without getting lost in spreadsheets. Most SPC tools have limited reporting capabilities, often relying on managers to retrieve, format, and compare data, and then hunt for conclusions. Different managers might arrive at different quality conclusions, priorities, and actions. An enterprise-wide SPC tool can bring pertinent information to the forefront by using automation to prompt actions based on rules and workflows—rather than leaving users to rely on “gut feelings.”

 

Corporate leaders
They can elevate quality across the company by applying site-level best practices across the enterprise—if they can see them. With access to quality data from across the organization, executives can find and address improvement opportunities that will make the greatest impact. When viewed across the business, quality data guides decisions about resources, improvement projects, and future investment.

Optimizing Processes Consistently Across the Enterprise

Quality management practices have to be in sync, line by line and plant by plant. Otherwise, data and performance metrics aren’t reliable or replicable.

Manufacturing is improved when companies use a standardized, enterprise-wide, technology-enabled process to collect, store, and analyze quality data. A unified approach helps manufacturers realize more value at every step in the quality management process.

During data collection, a digital quality management platform can prevent: 

  • Incorrect or outdated forms from being used on the plant floor
  • Errors from handwritten, misread, or miscalculated quality data
  • Incomplete or inconsistent data collection across shifts, products, lines, or locations

Manufacturing companies that use an enterprise SPC solution can avoid:

  • Data becoming lost or inaccessible to decision makers
  • Having to juggle spreadsheets or manipulate data to make it useful
  • Catching violations, variation, or other issues too late

During reporting, companies using digital solutions can: 

  • Access quality information at any time—no matter where they’re working
  • Easily compare KPIs across sites in simple-to-read charts, graphs, and reports
  • Trace quality processes back to any point in time, and view detailed information about raw materials, shifts and operators, specific lines, and equipment

Using Technology To Bring It All Together

People and processes connect through technology. Picking the right quality platform is foundational to mastering quality management.

The right technology platform for your quality management practice:

  • Lowers the risk of error caused by miscalculations and data gaps
  • Consolidates data from multiple sources (e.g., equipment, lines, locations) and from across the entire organization
  • Automates essential reporting activities and interventions
  • Gives users the information they need to do their jobs, when and where they need it
  • Helps users and managers dig into root cause, draw comparisons, and spot emerging trends
  • Supports good decision making based on accurate and complete information
  • Increases real-time visibility into all of your operations

That’s not a pie-in-the-sky wish list. With the advantage of cloud computing and Software as a Service (SaaS) delivery models, a robust quality platform is within reach of most manufacturers.

An investment in digital quality management is your gateway to greater digital transformation.

Turning Quality Data into Actionable Insights

When you bring people, processes, and technology together to manage quality, you collect more than just data points. The data begins to tell a bigger story—providing prescriptive insights about how to improve quality.

What is Actionable Quality Data?

Quality data analysis enables quality professionals and corporate leaders to spot meaning in their data. With a quality platform, instead of sifting through sifting through dozens of charts or raw data—hoping to see a pattern—you can immediately detect what’s hidden in that data.

Behind the dashboard, the software consumes and processes volumes of statistical data points—and issues of greatest importance rise to the top. That information is presented in an intuitive, graphical way that helps leaders ask the right questions—and take the right actions.

The Essential Role of a Quality Platform

Manufacturers need software solutions that provide instant, easy access to actionable data—especially as the speed and complexity of operations increase. Clipboards and spreadsheets can’t keep up.

Digital transformation is a necessity—not a nice-to-have.

Organizations have options about how they transform their quality management practices.

  • You can leverage single-function solutions to simply digitize manual processes.
  • Or you can leverage a more capable solution to enable total manufacturing optimization.

The second approach is more ambitious—and possibly more challenging. But it also offers a much bigger bang for the investment—and produces measurable ROI across the business.

What’s the difference?
Manufacturing optimization builds a framework for reaching more impactful, strategic goals. In a modern quality platform, all your quality data is stored in a purpose-built, centralized data repository. That allows you to coordinate sustainable and meaningful quality management practices across the organization.

Quality platforms improve products and manufacturing processes by ensuring SPC data is always compliant, prioritized, and applied.

  • Data collection is more complete, consistent, and efficient when it’s managed digitally through an integrated SPC platform.
  • Process models and other visual representations help you use quality information more intelligently.
  • Standardized formats and dashboards speed up line-level decisions, while executive-level views offer the ability to see past gaps or blind spots.
  • A consistent and centralized approach to data allows for deeper analysis—and more accurate decision making. When reporting is automated, managers spend more of their time analyzing and acting on insights than focusing on organizing spreadsheets and charts.
  • A quality platform enables you to extract more value from the SPC data you’re already collecting. Quality data can be accessed in real time—and benchmarked over time. By looking at enterprise-wide SPC data, you quickly expose underperforming processes and root causes.

Data that is integrated and accessible has more value to the organization—and to related systems and processes. With an integrated quality management platform, you can continuously investigate and improve quality.

Ready for Digital Transformation?

Manual data management methods are time-consuming, frustrating, and vulnerable to inaccuracies.

In the free white paper, Moving Away from Manual Processes, you can learn how to use affordable, real-time SPC software and modern techniques to implement more effective approaches.

Download the Whitepaper

What Does a Quality Platform Look Like in Action?

Consider these practical ways a quality platform helps manufacturers work smarter.

Compliance

Quality engineers spend much of their time creating and checking charts to make sure product quality compliance requirements are being met. They’re asking: is data in spec? Are SPC rules being met? Is the right data being collected on time, every time?

With a quality platform, those questions are answered automatically. Managers are notified of issues and can take corrective actions quickly—then refocus their attention to higher-value problems.

Prioritizing Quality Improvements

Managers and quality engineers often spend more time collecting and formatting data than analyzing or applying it. Since they look only at granular data—at the site or line level—it’s hard to measure the magnitude of a problem. Plus, it’s easy to get sidetracked by proverbial “squeaky wheels.” At the corporate level, quality data is often inconsistent or incomplete from site to site.

With a digital quality platform, data from multiple plants and timeframes can be pulled together, benchmarked, and prioritized. Enterprise-wide SPC solutions create “report cards” of quality data that are easy to understand and share—so you can clearly prioritize the biggest risks and opportunities. Managers along the chain of command can see quality data and prioritize company-wide responses.

Exploiting Software

Many operators spend their time reviewing control charts—even digging into data to verify that it is correct. With more data and charts, it’s easy for operators to become overwhelmed or focus on the wrong charts. And do the charts really matter? A visual might be affirming, but it could also be a distraction.

A quality platform reduces complexity by creating reports and control charts automatically, then displaying information tailored to user roles. The software does the mundane repetitive tasks, like looking for violations, and alerts the right people (e.g., an operator or line leader) to fix the issue. That prevents people from looking for problems or correcting anticipated issues instead of actual, statistically confirmed problems.

Strategic Applications

In an effort to stay within compliance, every organization collects quality data. Most manufacturing organizations apply it tactically to measure and maintain quality—and that’s it. Quality data is then filed away, sometimes literally in filing cabinets, where it sits until an auditor or customer requests documentation. Then, the data is painstakingly retrieved, lacking all context.

With a quality platform, manufacturers can use quality management data to add value and advance strategic initiatives. Quality data never stands alone. It’s integrated with other information—such as supplier data and machine settings—and can be applied through a number of tools to benefit different users’ needs. When an organization’s quality tools and data are completely unified, the underlying intelligence becomes more powerful for the entire organization.

Speak to a Distribution Industry Expert

What to Expect

  • Free 20-minute call with a product expert
  • Explore which solutions best suit your needs
  • No-pressure conversation
  • Get a live, personalized demo

Take the first step from quality to excellence

Contact Us

What is SPC?

Trusted by hundreds of manufacturing companies around the world:
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
Default White Guide

SPC DEMO

Minimize Production Costs, Quickly Detect Issues, and Optimize Your Product Quality

Don’t miss out! Book a demo of our specialized SPC software and unlock immediate improvements in your processes.

Book a Demo

SPC Tools – Empirical Rule Chart, PP and PK Fallout Rates

Looking for convenient SPC tools? Take a look at our SPC Pocket Card which contains additional resources, including empirical rule chart and Ppk fallout rates, and keep it handy for future reference.

SPC Tools

Monitor your quality control process with advanced SPC tools. Use an empirical rule chart, Pp and Ppk Fallout Rates tables and more control charts. InfinityQS Proficient delivers many SPC tools for businesses in need of process optimization and quality control. The following charts serve as additional SPC tools and resources, including Pp and Ppk fallout rates, control chart constants, empirical rule chart, capability study and capability formulas.

Download our SPC Pocket Card

Pp and Ppk Fallout Rates

Calculated Capability Ratio Pp Fallout
(both sides combined)		 Ppk Fallout
(one side only)
0.50
0.60
0.70
0.80
0.90
1.00
1.10
1.20
1.30
1.40
1.50
1.60
1.70
1.80
1.90
2.00		 133,620
71,860
35,730
16,396
6,934
2,700
966
318
96
26
7
2
0.340
0.060
0.012
0.002		 66,810
35,930
17,865
8,198
3,467
1,350
483
159
48
13
3
1
0.170
0.030
0.006
0.001

Control Chart Constants

X and R Control Charts X and S Control Charts
n A2 D3 D4 d2
1
2
3
4
5
6
7
8
9
10
11
12		 2.660
1.880
1.023
0.729
0.577
0.483
0.419
0.373
0.337
0.308
0.285
0.266		 –
0
0
0
0
0
0.076
0.136
0.184
0.223
0.256
0.283		 –
3.267
2.574
2.282
2.114
2.004
1.924
1.864
1.816
1.777
1.744
1.717		 –
1.128
1.693
2.059
2.326
2.534
2.704
2.847
2.970
3.078
3.173
3.258
n A3 B3 B4 C4
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25		 0.975
0.927
0.886
0.850
0.817
0.789
0.763
0.739
0.718
0.698
0.680
0.663
0.647
0.633
0.619
0.606		 0.284
0.321
0.354
0.382
0.406
0.428
0.448
0.466
0.482
0.497
0.510
0.523
0.534
0.545
0.555
0.565		 1.716
1.679
1.646
1.618
1.594
1.572
1.552
1.534
1.518
1.503
1.490
1.477
1.466
1.455
1.445
1.435		 0.9727
0.9754
0.9776
0.9794
0.9810
0.9823
0.9835
0.9845
0.9854
0.9862
0.9869
0.9876
0.9882
0.9887
0.9892
0.9896

Special Cause Rules

Empirical Rule

Capability Study

Download our SPC Pocket Card

ProFicient™, the leading real-time Quality Management solution, goes beyond typical site-based quality applications by offering an enterprise-ready architecture and statistical process control. Still have questions or need help with SPC tools? Contact us today for more information about our SPC software. It’s time to re-imagine your quality control process.

Speak to a Distribution Industry Expert

What to Expect

  • Free 20-minute call with a product expert
  • Explore which solutions best suit your needs
  • No-pressure conversation
  • Get a live, personalized demo

Take the first step from quality to excellence

Contact Us

What is SPC?

Trusted by hundreds of manufacturing companies around the world:
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
Default White Guide

SPC DEMO

Minimize Production Costs, Quickly Detect Issues, and Optimize Your Product Quality

Don’t miss out! Book a demo of our specialized SPC software and unlock immediate improvements in your processes.

Book a Demo

Six Sigma Process Control

If you are implementing Six Sigma to improve quality and eliminate defects, InfinityQS plays a critical role in the DMAIC project cycle.

Our software and services help you Define your objectives, Measure your products, Analyze your data, Improve your processes, and Control your quality.

Define

InfinityQS Consulting Services will help you define your goals and business case, create a project scope and roadmap and determine a timeline.

Measure

InfinityQS Data Collection and Integration features allow you to input any type of measurement data into your system for analysis. InfinityQS Metrology tools help you ensure that your measurement devices are calibrated for accuracy and that your gages are functioning properly and yielding reliable data.

Analyze

ProFicient employs highly sophisticated analytical tools and statistical equations that allow you to sort, slice and dice data in millions of ways, allowing extensive comparative analyses.

Improve

The data and analytics provided by ProFicient empower you to make real-time process improvement decisions. The software sends you instant alerts when your processes are out of control (or are approaching limits), allowing you to immediately fix your process before defects occur.

Control

All of InfinityQS products and services are based on the principles of a controlled manufacturing environment for maximum quality and minimal defects. When your processes are in control, so are your products and your costs.

InfinityQS software plays a key role in implementing Six Sigma. Supported Six Sigma requirements include:

  • Control charts for both variable, defects and defectives data.
  • Advanced Pareto Analysis to support defect management, analysis, defect weighting analysis, cumulative defect counts through several process operations.
  • Million-way sorting of defects (by part, by process, by operator, by operation, by supplier, by anything tagged to the data).
  • Easily import and export between 3rd party applications (e.g. Excel, Minitab, JMP, Statistica).
  • InfinityQS is widely used by major corporations that have adopted the Six Sigma philosophy – Honeywell (formally AlliedSignal), Johnson & Johnson (Ethicon Endo Surgery, Cordis), Solectron

Speak to a Distribution Industry Expert

What to Expect

  • Free 20-minute call with a product expert
  • Explore which solutions best suit your needs
  • No-pressure conversation
  • Get a live, personalized demo

Take the first step from quality to excellence

Contact Us

What Is Statistical Process Control?

Taking the guesswork out of quality control, Statistical Process Control (SPC) is a scientific, data-driven methodology for quality analysis and improvement.

Trusted by hundreds of manufacturing companies around the world:
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
manu-greenbay-packaging
manu-autoliv
manu-ocean-spray
manu-sandisk
dist-nut-place
dist-milhench
manu-valley-container
dist-the-source
Default White Guide

SPC DEMO

Minimize Production Costs, Quickly Detect Issues, and Optimize Your Product Quality

Don’t miss out! Book a demo of our specialized SPC software and unlock immediate improvements in your processes.

Book a Demo

 

What is Statistical Process Control (SPC)?

Statistical Process Control (SPC) is an industry-standard methodology for measuring and controlling quality during the manufacturing process. Quality data in the form of Product or Process measurements are obtained in real-time during manufacturing. This data is then plotted on a graph with pre-determined control limits. Control limits are determined by the capability of the process, whereas specification limits are determined by the client’s needs.

Data that falls within the control limits indicates that everything is operating as expected. Any variation within the control limits is likely due to a common cause—the natural variation that is expected as part of the process. If data falls outside of the control limits, this indicates that an assignable cause is likely the source of the product variation, and something within the process should be changed to fix the issue before defects occur.

With real-time SPC you can:

Visit our Case Studies page to learn how top manufacturers are using SPC.

Measuring the ROI of a Real-Time SPC Solution

To quantify the return on your SPC software investment, start by identifying the main areas of waste and inefficiency at your facility. Common areas of waste include scrap, rework, over inspection, inefficient data collection, incapable machines and/or processes, paper-based quality systems and inefficient lines. You can start to quantify the value of an SPC solution by asking the following questions:

  • Are your quality costs really known?
  • Can current data be used to improve your processes, or is it just data for the sake of data?
  • Are the right kinds of data being collected in the right areas?
  • Are decisions being made based on true data?
  • Can you easily determine the cause of quality issues?
  • Do you know when to perform preventative maintenance on machines?
  • Can you accurately predict yields and output results?

For more detailed information about SPC and SPC software.

Learn more about Statistical Quality Control.

Default White Whitepaper

Whitepaper

Ready to Re-Imagine Quality?
 
Download Now

Explore ProFicient, the #1 Ranked SPC Software Platform

Speak to a Manufacturing Industry Expert

What to Expect

  • Free 20-minute call with a product expert
  • Explore which solutions best suit your needs
  • No-pressure conversation
  • Get a live, personalized demo

PROFESSIONAL SERVICES ADDENDUM

Updated: August 31, 2017
 
This Professional Services Addendum (“PSA”) supplements the terms and conditions of one or more license agreements (each, an “Agreement”) into which a client (“you”, or “your”) has entered with InfinityQS International, Inc. (“InfinityQS”) for licenses to one of its hosted services (each a “Hosted Solution”) or one of its on-premises software products (each a “Licensed Software Product”). These Agreements include the Master Subscription Agreement for the ENACT Hosted Solution, located here. The terms of this PSA are incorporated by reference in any Agreement between you and InfinityQS and in each Statement of Work into which the parties enter pursuant to this PSA. If there is a conflict between the terms and conditions of this PSA, the terms of an Agreement, or a Statement of Work, the precedence will be resolved in the following order: (1) the terms of the relevant Agreement, (2) the terms of this PSA, and (3) the terms of the applicable Statement of Work. The terms and conditions set forth in this PSA shall take precedence over any different or additional terms set forth in any purchase order you submit for Professional Services or any purchase order acknowledgment InfinityQS may issue.
 
1. Definitions. For purposes of this Agreement, the following terms shall have the meanings indicated.

  • 1.1. “Affiliate” means any legal entity that directly or indirectly controls, is controlled by, or under common direct or indirect control with another entity, where “control” means the possession, directly or indirectly, of the power to direct or exercise a controlling influence over the management or policies of such entity, whether through the ownership of voting securities, by contract or otherwise. Such entity shall be deemed to be an “Affiliate” only so long as such relationship with the applicable party exists.
  • 1.2. “Confidential Information” means any information disclosed by either party to the other party, either directly or indirectly, in writing, orally or by inspection of tangible objects that a party has designated as “Confidential,” “Proprietary” or some similar designation, or information the confidential or proprietary nature of which is reasonably apparent under the circumstances.
  • 1.3. “Deliverable” means any tangible or intangible materials or other items we provide to you while providing Professional Services.
  • 1.4. “Professional Services” means installation, system configuration, consulting, training or other similar services we provide in connection with your use of a Hosted Solution or a Licensed Software Product, in accordance with the terms and conditions of this PSA.
  • 1.5. “Project” means an engagement during which you retain us to provide Professional Services.
  • 1.6. “Quotation” means a cost proposal we submit to you for Professional Services.
  • 1.7. “Services Fees” means fees for the Professional Services we provide during a Project.
  • 1.8. “Statement of Work” or “SOW” means a document that describes the tasks and responsibilities of each party in relation to a Project.
  • 1.9. “We,” “us” or “our” means InfinityQS or one of its Affiliates, as applicable.
  • 1.10. “You” or “your” means the company or other legal entity for which you are accepting this Agreement, and Affiliates of that company or entity.
  • 1.11. “Your Data” means any electronic data or information you submit, use, process, or store on a Hosted Solution or in connection with a Licensed Software Product, as well any reports or other materials you create using a Hosted Solution or a Licensed Software Product.

 
2. Statement of Work. From time to time, you may request that we provide certain Professional Services relating to your use of a Hosted Solution or Licensed Software Product. When the parties agree upon the Professional Services for a Project, we will submit an SOW that sets forth the estimated schedule for the Project and the associated tasks. The parties will negotiate and sign the SOW. After we receive a fully-signed SOW, we will issue a Quotation reflecting the fees for the tasks associated with the Project. Each SOW shall be effective upon your issuance of a purchase order against the applicable Quotation. Each SOW shall remain in effect until InfinityQS has completed all Professional Services described in the SOW and you have paid us all related fees and expenses. Each SOW shall incorporate this Agreement by reference and this Agreement shall govern all terms of each SOW both parties agree upon and sign. Nothing in an SOW shall be interpreted as an obligation by either party to limit or otherwise restrict the assignment of its personnel or to constitute an express or implied license to any patents, copyrights, trade secrets or other intellectual property right of either party.
 
3. Fees and Payment. In consideration of our provision of Professional Services under an SOW, you will pay InfinityQS the fees specified in our invoices for such Professional Services and the reimbursable expenses described below. In addition, you will pay for travel time spent by our personnel at a rate of 50% of the effective hourly rate for the applicable Project, up to a maximum of sixteen (16) hours per visit; except that, if our personnel provide Professional Services on-site at your facilities for five (5) consecutive business days, we will waive all charges for travel time. Unless otherwise specified in an SOW, we will provide Professional Services on a time and materials basis and will issue invoices to you on a monthly basis for the Professional Services provided during the preceding month. You shall pay each invoice within thirty (30) days of receipt of the invoice. You acknowledge and agree that, unless otherwise stated in the applicable SOW, the fees indicated in the Quotation or an SOW for Professional Services other than training constitute good faith estimates based on our understanding of your needs and environment as of the date of the Quotation, and that the actual fees charged may be higher or lower than the estimates reflected in the Quotation.
 
4. Reimbursable Expenses. You will reimburse InfinityQS for the actual and reasonable travel, lodging, and meal expenses incurred by our personnel in the course of providing Professional Services under an SOW, in accordance with the following guidelines

  • 4.1. We will book all flight and hotel arrangements.
  • 4.2. Expenses are recharged at cost as incurred.
  • 4.3. We will, where possible, stay in accommodations you approve.
  • 4.4. You will reimburse us only for standard room type rates.
  • 4.5. Except where air travel exceeds 6 hours, all our personnel will travel by coach/standard class. For air travel exceeding 6 hours, our personnel will be permitted to fly in business class, with your consent.
  • 4.6. Reasonable taxi fares will be reimbursable.
  • 4.7. Cellular phone expenses are not reimbursable

 
5. Change Order.

Change Order. Either party may propose by a written change order any changes, additions, deletions, or modifications to an SOW. If the parties agree any such change will affect the amounts due or the time of performance under such SOW, the parties shall negotiate in good faith a mutually acceptable appropriate adjustment; provided, however, that the parties agree that any changes to an SOW or the fees specified in the Quotation will not be effective unless the parties have agreed upon and signed a written change order specifying such changes.
 
6. Assumptions.

The following procedures and assumptions will apply to all Professional Services provided under an SOW:

  • 6.1. To the extent applicable, InfinityQS personnel who provide Professional Services for a Project will have the required security clearances.
  • 6.2. We will provide document Deliverables in formats you specify (for example, MS Word, MS PowerPoint, MS Project, etc.).
  • 6.3. You will review each submitted Deliverable within 10 working days of receipt. If you do not notify us of any deficiencies in a Deliverable before the end of such period, you will be deemed to have accepted that Deliverable.
  • 6.4. You will appoint a single point of contact (“Project Manager”) who will be responsible for your personnel involved in each Project and have the authority to make decisions on your behalf regarding the Project. Your Project Manager will provide the appropriate procedures, guidelines, standards, reference materials, and policies applicable to Professional Services provided on-site at one of your facilities. Your Project Manager will also schedule a kick-off meeting at a location and time where our staff will be introduced to your personnel involved in the Project.
  • 6.5. Your Project Manager will provide system access to our personnel on the day and time agreed upon by both parties. While providing Professional Services on your premises, our personnel will conduct themselves in accordance with your written company policies, standards, regulations, and rules of conduct that you provide to us before we begin the applicable Professional Services.
  • 6.6. Your Project Manager will provide our personnel access to your personnel (i.e. management, technical, subject matter experts, etc.) necessary to fulfil the requirements of the applicable SOW.
  • 6.7. YOU WILL COMPLETE ANY PRE-VISIT ACTIVITIES SPECIFIED IN THE APPLICABLE SOW BEFORE THE ARRIVAL OF INFINITYQS’ PERSONNEL. IF YOU FAIL TO COMPLETE THE PRE-VISIT ACTIVITIES SPECIFIED IN THE SOW BEFORE THE ARRIVAL OF OUR PERSONNEL AND YOUR FAILURE CAUSES INFINITYQS TO INCUR ADDITIONAL COST, WE RESERVE THE RIGHT TO CHARGE YOU FOR ALL ADDITIONAL REASONABLE COSTS RESULTING FROM SUCH FAILURE. 6.8. YOU ACKNOWLEDGE AND AGREE THAT YOUR FAILURE TO PROVIDE ACCESS TO YOUR FACILITIES AND PERSONNEL OR TO PERFORM YOUR OBLIGATIONS UNDER AN SOW IN A TIMELY MANNER MAY RESULT IN DELAYS IN THE COMPLETION OF THE PROFESSIONAL SERVICES OR PREVENT US FROM COMPLETING THE PROJECT. ANY SUCH FAILURE MAY RESULT IN FEES THAT ARE HIGHER THAN THE ESTIMATES INDICATED IN THE QUOTATION OR THE SOW. WE WILL GIVE YOU AN ESTIMATE OF THOSE ADDITIONAL FEES IN ADVANCE FOR YOUR WRITTEN APPROVAL, WHICH APPROVAL YOU WILL NOT UNREASONABLY WITHHOLD OR DELAY.

 
7. Warranty; Disclaimer of Warranty.

  • 7.1. Warranty. InfinityQS warrants for thirty (30) days from its performance of Professional Services pursuant to this PSA (“Warranty Period”) that (a) InfinityQS shall perform such Professional Services in a professional and workmanlike manner consistent with industry standards for similar services, and (b) all Deliverables shall perform in all material respects in accordance with the specifications set forth in the applicable SOW. During the Warranty Period, you must report in writing to InfinityQS any breach of the warranty contained in this Section. If we cannot provide the Professional Services or Deliverables as warranted in this Section, within a reasonable time after receiving your notification of a deficiency, you may, as your sole and exclusive remedy for a breach of such warranty, terminate the applicable SOW and receive a refund of any fees paid for the nonconforming Professional Services or Deliverables.
  • 7.2. Disclaimer. EXCEPT AS EXPRESSLY STATED IN SECTION 8.1, NEITHER PARTY PROVIDES ANY WARRANTIES TO THE OTHER, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND EACH PARTY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, SYSTEM INTEGRATION, QUIET ENJOYMENT AND NONINFRINGEMENT.

 
8. License Grant. Subject to the terms and conditions of this Agreement, including payment of all fees due and payable, we grant you a worldwide, nonexclusive, non-transferable, fully-paid license to use, install, display, perform, reproduce a reasonable number of copies of, and distribute internally any Deliverables we provide in the course of performing Professional Services under this Agreement, solely for your own internal business operations and solely in connection with your authorized use of a Hosted Solution or a Licensed Software Product.
 
9. Ownership and Retention of Rights. Except for the license granted under Section 8 of this PSA, InfinityQS retains ownership of and the right to use and apply in the performance of Professional Services for third parties, the templates, generalized knowledge, experience, skills, methods, techniques, and know-how of its personnel used in the performance of the Professional Services and the preparation of any Deliverables, as well all rights in any materials or other Deliverables we provide to you under this Agreement; except that, any of Your Data, your Confidential Information or your pre-existing materials that are included in any Deliverables shall remain your sole property.

INFINITYQS SERVICE LEVEL AGREEMENT

InfinityQS Hosted Solutions

This Service Level Agreement (“SLA”) supplements the terms and conditions of one or more subscription agreements (each, a “Subscription Agreement”) into which a client (“you”, or “your”) has entered with InfinityQS International, Inc. (“InfinityQS”) for licenses to one of its hosted services (each a “Hosted Solution”). These Agreements include the Master Subscription Agreement for the ENACT® Hosted Solution, located here. The terms of this SLA are incorporated by reference in any Subscription Agreement between you and InfinityQS. If there is a conflict between the terms and conditions of this SLA and the terms of a Subscription Agreement, the terms of the applicable Subscription Agreement will take precedence and prevail. The terms and conditions set forth in this SLA shall take precedence over any different or additional terms set forth in any purchase order you submit for a Hosted Solution or any purchase order acknowledgment InfinityQS may issue.

Availability: InfinityQS will use commercially reasonable efforts to make each Hosted Solution available 99.5% of the time, except as provided below. During the term of a Subscription Agreement between you and InfinityQS, general availability will be calculated following the end of each calendar quarter in accordance with the following formula:
This Service Level Agreement (“SLA”) supplements the terms and conditions of one or more subscription agreements (each, a “Subscription Agreement”) into which a client (“you”, or “your”) has entered with InfinityQS International, Inc. (“InfinityQS”) for licenses to one of its hosted services (each a “Hosted Solution”). These Agreements include the Master Subscription Agreement for the ENACT® Hosted Solution, located here. The terms of this SLA are incorporated by reference in any Subscription Agreement between you and InfinityQS. If there is a conflict between the terms and conditions of this SLA and the terms of a Subscription Agreement, the terms of the applicable Subscription Agreement will take precedence and prevail. The terms and conditions set forth in this SLA shall take precedence over any different or additional terms set forth in any purchase order you submit for a Hosted Solution or any purchase order acknowledgment InfinityQS may issue.

Availability: InfinityQS will use commercially reasonable efforts to make each Hosted Solution available 99.5% of the time, except as provided below. During the term of a Subscription Agreement between you and InfinityQS, general availability will be calculated following the end of each calendar quarter in accordance with the following formula:

 

[(Total – nonexcluded – excluded/total-excluded) *100] >= 99.5%

 

Where:

  • total means the total number of minutes for the quarter
  • nonexcluded means downtime that is not excluded
  • excluded means the following:
    • Any planned downtime of which InfinityQS gives at least 2 (two) weeks’ notice via the Hosted Solution and that InfinityQS will use reasonable efforts to schedule during weekend hours from 9 p.m. ET Friday to 6 p.m. ET Sunday). Planned downtime for the Hosted Solution is typically done once per quarter, of average duration of 75 minutes, but may be done less frequently, or, if necessary, more frequently. Again, InfinityQS will provide the notice described in this sub-paragraph.
    • Any period of unavailability lasting less than 10 minutes.
    • Any unavailability caused by circumstances beyond our reasonable control, including, for example, acts of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem (other than one involving our employees), Internet service provider failure or delay, third party applications, denial of service attack or other force majeure events.
    • Any outages arising from your operating environment.

“Availability” is defined as:

  • Administrator has confirmed users can manually enter data
  • Administrator has confirmed users can view data
  • Administrator has confirmed there is no missing or corrupted data

For any partial calendar quarter during which you subscribe to the Hosted Solution, general availability will be calculated based on the entire calendar quarter, not just the portion for which you have subscribed. In addition, unavailability of some specific features or functions within the Hosted Solution, while others remain available, will not constitute unavailability of the Hosted Solution, so long as the unavailable features or functions are not, in the aggregate, material to the Hosted Solution as a whole.

InfinityQS offers 24/7/365 support for system access outage. If a user cannot access the system:

  • For ProFicient on Demand, please go to https://www.advantive.com/products/infinity-qs/support/open-a-pod-case to submit your request for support;
  • For ENACT, please go to https://www.advantive.com/products/infinity-qs/support/open-an-enact-24×7-case to submit your request for support

Reporting Claims: To file a claim under this SLA, you must send an email to [email protected] with the following details:

  • Billing information, including company name, billing address, billing contact and billing contact phone number;
  • Downtime information with dates and time periods for each instance of downtime during the relevant period; and
  • An explanation of the claim made under this SLA, including any relevant calculations.

You may only make claims under this SLA on a calendar quarter basis and you must submit all claims within 10 business days after the end of the relevant quarter, except for periods at the end of your Subscription Agreement that do not coincide with a calendar quarter, in which case you must make any claim within 10 business days after the end of the term of your Subscription Agreement.

All claims will be verified against InfinityQS’ system records. If InfinityQS confirms your report of downtime, InfinityQS will issue a credit against your next invoice calculated on the basis of the downtime you have experienced, calculated in accordance with the following section.

Service Credits: As your exclusive remedy and InfinityQS’ entire liability for a failure to achieve the availability service level specified above, you shall be entitled to receive a credit in accordance with this paragraph (“Service Credit”). You will be entitled to receive only one Service Credit in each calendar quarter during the applicable subscription term. A Service Credit will be calculated by multiplying your pro-rated quarterly subscription fees for the calendar quarter in which the Service Credit was incurred by the percentage shown in the table below that corresponds to the actual availability of the Hosted Solution during that quarter.

Availability Percentage: Below 99.5%, but more than 95% = 5% Percentage Credit

Availability Percentage: Below 95% = 10% Percentage Credit

InfinityQS shall issue you Service Credits by applying the accumulated credits incurred during the initial 12 months of the Subscription Term against the Subscription Fees for the second 12-month period of the Subscription Term. Unless InfinityQS terminates the applicable Subscription Agreement for your material, uncured breach, InfinityQS will apply any unused credits at the expiration of the agreement to any amounts remaining unpaid by you upon such expiration and then pay you within a reasonable time any credits that exceed the unpaid amounts.

Should any periods of downtime submitted by you be disputed, InfinityQS will provide to you a record of service availability for the period in question. InfinityQS will only provide records of system availability in response to claims you have made in good faith.

General: Any obligations of InfinityQS under this SLA shall become null and void upon any breach by you of your Subscription Agreement with InfinityQS, including any failure to meet your payment obligations to InfinityQS.

 

 

Terms of Use

Updated February 21, 2011
 
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. If you do not agree with these Terms of Use, please do not use our website.
 
InfinityQS® International Inc., a Virginia corporation (“we” or “InfinityQS”), makes our website located at URL www.InfinityQS.com (the “Site”) and the information, text, graphics, and other materials available on or through the Site (collectively “Content”) available for your use subject to your agreement with these Terms of Use.

Acceptance of Terms
BY ACCESSING OR USING THIS SITE IN ANY WAY, INCLUDING RECEIVING ANY CONTENT, PRODUCTS, OR OTHER MATERIALS AVAILABLE THROUGH THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. These Terms of Use include our Privacy Policy, which can be found on our home page, www.infinityqs.com. If you access or use this website or any of its Content in any way, these Terms of Use and our Privacy Policy form a binding contract between you and InfinityQS.

Your Rights in Using the Site; Reservation of Our Rights
All Content available on the Site, as well as the design, layout, and other elements of this Site are the sole property of InfinityQS or its licensors and are protected by copyright, trademark, and other U.S. and foreign laws. As a visitor to the Site, you have the right to use the Site and its Content only for informational purposes or other internal business purposes. The rights granted to you constitute a license and not a transfer of title. InfinityQS reserves the right to revoke your authorization to view, download, and print any Content available on the Site at any time if you violate these Terms of Use. Except for the rights expressly granted to you in these Terms of Use, InfinityQS and its licensors reserve all rights in and to the Site, the software comprising any part of the Site, all other Content on the Site, all InfinityQS products and services, and all intellectual property rights inherent in all items listed in this sentence.

Trademarks
InfinityQS® and the InfinityQS logo are the trademarks and service marks of InfinityQS International Inc. Other trademarks displayed on the Site are the property of their respective owners. You may not use any of these trademarks, logos, or service marks for any purpose without the advance written consent of InfinityQS or the third-party owner, as applicable.

Your Obligations
You agree to use the Site and all Content only for lawful purposes and in accordance with these Terms of Use. In using the Site or any Content available through it, you agree not to do or attempt to do, or allow a third party to do, any of the following: (1) copy, display, republish, modify, or use for any commercial purpose any Content without advance written permission from InfinityQS; (2) remove any copyright, trademark, or other proprietary notices contained in the Content we allow you to reproduce; (3) distribute, transmit, sell, rent, lease, license, or otherwise transfer any Content to others or otherwise use the Content for commercial purposes; (4) mirror, frame, or link to the Site or any Content using any third-party’s website without the advance written consent of InfinityQS; (5) use the Site or any Content to disparage InfinityQS or otherwise harm its reputation in any way; (6) post on or submit to the Site any unlawful, threatening, harassing, libelous, offensive, defamatory, obscene, or pornographic materials, or other materials that would violate any law or the rights of InfinityQS or others, including intellectual property laws, and rights of privacy and publicity; (7) upload, post, or otherwise transmit through the Site any viruses or other harmful, disruptive, or destructive files, or any unsolicited mail, email, or fax; (8) impersonate any person, provide false information or otherwise submit through the Site any false biographical, company, or job information; (9) otherwise access or attempt to access any Content or features of the Site you are not authorized to access; (10) disrupt or interfere with any other user’s enjoyment of the Site or any linked sites; (11) disrupt or interfere with the security of, or otherwise cause harm to, the Site or any Content, system resources, accounts, passwords, servers, or networks connected to or accessible through the Site or any linked sites; (12) use or attempt to use any software, search engine, or other device to navigate or search the Site or use any data mining, robots, or similar data gathering and extraction methods in connection with the Site. We may deny or limit your access to the Site if you violate any of these restrictions.

In addition, recognizing the global nature of the internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the protection of personal information and the transmission of technical data exported to or from the United States or the country in which you reside.

Third-Party Sites and Services
In addition to the Content offered by InfinityQS, this Site may also provide links or references to other websites or otherwise make available materials, products, information, or services provided by third parties. We provide these links merely as a convenience for our customers and other users of the Site. You understand and agree that (1) InfinityQS does not control or endorse any third parties referenced on the Site; (2) InfinityQS makes no representation or warranties whatsoever about any such third parties, their information, materials, products, or services; (3) any dealings you may have with such third parties are at your own risk; and (4) InfinityQS has no responsibility or liability for any information, materials, products, or services offered or provided by third parties, including any third party information, materials, products or services offered or provided through the Site.

No Warranties
THIS SITE, AND ALL CONTENT ACCESSIBLE THROUGH THIS SITE ARE PROVIDED “AS IS,” “WITH ALL FAULTS” AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTY OF TITLE OR NON-INFRINGEMENT. Without limiting the generality of the preceding sentence, InfinityQS makes no representation or warranty that: (1) the Content will be accurate, reliable, complete, current or timely; (2) the Content will meet your requirements; (3) access to the Site or the Content will be uninterrupted, timely, secure, or error-free; (4) the results that may be obtained from the use of the Site or its Content will be effective, accurate, or reliable; (5) the quality of any Content obtained or accessible by you through the Site will meet your expectations; or (6) any errors in the Content obtained through the Site, or any defects in the Site or Content, will be corrected. You understand that the Site may include technical or other mistakes, inaccuracies, or typographical errors and the Content may be out of date.

You also understand that InfinityQS makes no commitment to update or correct such Content, and you agree we have no responsibility for the substance, accuracy, reliability, currency, sufficiency, or completeness of any information, content, service, or merchandise presented or referenced on the Site. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE SITE AND ANY CONTENT AVAILABLE THROUGH IT IS ENTIRELY AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, LOSS OF DATA, OR OTHER HARM THAT RESULTS FROM SUCH USE. You agree that InfinityQS will have no liability for any computer virus or other similar software code that is downloaded to your computer from the Site or in connection with any Content offered through the Site. No advice or information you may obtain from InfinityQS or through the Site creates any warranty or obligation that is inconsistent with these Terms of Use.

Limitation of Liability
YOU UNDERSTAND AND AGREE THAT INFINITYQS, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS WILL NOT IN ANY WAY BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES; OR DAMAGES CONSTITUTING OR RESULTING FROM LOSS OF USE, DATA, OR PROFITS; WHETHER OR NOT INFINITYQS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER SUCH LIABILITY IS BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF WARRANTIES, FAILURE OF ESSENTIAL PURPOSE OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR THE INABILITY TO USE THIS SITE OR ITS CONTENT; THE STATEMENTS OR ACTIONS OF ANY THIRD PARTY ON OR THROUGH THE SITE; ANY DEALINGS WITH OUR VENDORS, PARTNERS, OR OTHER THIRD PARTIES; ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR INFORMATION OR DATA; ANY INFORMATION THAT IS SENT OR RECEIVED OR NOT SENT OR RECEIVED THROUGH THE SITE; ANY FAILURE TO STORE OR LOSS OF ANY DATA, FILES, OR OTHER CONTENT AVAILABLE THROUGH THE SITE; ANY DELAY OF OR INTERRUPTION IN THE USE OF THE SITE, OR ANY WEB SITE REFERENCED OR LINKED TO OR FROM THE SITE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF THE PRECEDING PARAGRAPH MAY NOT APPLY TO YOU.

Indemnification
By using the Site or any Content available through it, you agree to indemnify and hold InfinityQS, and its officers, directors, agents, partners, and employees, harmless from any claim, suit, action, or demand (as well as any related reasonable attorneys’ fees), made by any third party arising out of, related to, resulting from, or in connection with your use of or connection to the Site or any Content, including but not limited to, (1) any information, materials or files you submit, post to, or transmit through the Site, (2) your violation of these Terms of Use, or (3) your violation of any laws or the rights of another person or entity. InfinityQS will provide you prompt notice of any such claim, suit, action, or proceeding and will reasonably cooperate with you, at your expense, in your defense of any such claim, suit, action, or proceeding. We may elect to participate in any such suit, action, or proceeding using counsel of our choice and at our expense, but such participation would not relieve you of your obligations set forth above in this paragraph.

Governing Law and Jurisdiction
By accessing and using this Site in any way, you agree that the statutes and laws of the Commonwealth of Virginia govern all matters relating to your access to or use of this Site, without regard to conflicts of laws principles. You also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts within Fairfax County in the Commonwealth of Virginia with respect to such matters, and you hereby waive and agree not to raise any objections regarding the jurisdiction of, or venue in, those courts.

Changes to the Site, the Content, and these Terms of Use
InfinityQS reserves the right to delete, modify, or supplement any aspect or feature of this Site, or any of the Content on the Site, at any time and for any reason without notifying you about such changes.

Similarly, we reserve the right to change these Terms of Use from time to time. If we change these Terms of Use in a material manner, we will use reasonable efforts to notify you by posting a notice here or on our home page, www.InfinityQS.com, or through some other means. Your continued use of the Site or any Content available on it after we have posted changes to these Terms of Use constitutes your acceptance of those changes. As a result, you should periodically check back to this page to view the most current Terms of Use. If you breach any of these Terms of Use, your right to use this Site and its Content automatically terminates, and you must immediately destroy any Content you may have downloaded or printed from the Site in violation of these Terms of Use.

General
These Terms of Use and the other rules, guidelines, licenses, and disclaimers posted on the Site constitute the entire agreement between InfinityQS and you with respect to your access to and use of the Site and its Content. If for any reason a court of competent jurisdiction finds any of provision of these Terms of Use to be unenforceable, that provision will be enforced to the maximum extent permissible, and the remainder of these Terms of Use shall remain in full force and effect. Any failure by InfinityQS to enforce or exercise any provision of these Terms of Use or any related right does not constitute a waiver of that right or any other provision. The headings used in these Terms of Use are included by convenience only and will not limit or otherwise affect the interpretation of these Terms of Use
.
Copyright © 2011, InfinityQS International, Inc.
All rights reserved.

InfinityQS International, Inc.
12601 Fair Lakes Circle, Suite 250
Fairfax, VA 22033
Phone: (703) 961-0200
Fax: (703) 961-1923