Western States Tool & Supply
eCommerce, Electronic Signature Capture, Mobile Sales Tools, Reporting
Industrial & Safety
Western States Tool & Supply of Hayward, CA opened in 1985, providing construction materials to the San Francisco Bay area and Northern California. With a “Do Whatever It Takes” mantra, this progressive distributor delivers exceptional customer service and continues to grow.
Ralph Rader Jr., Vice President and General Manager, recently spoke about his company’s experience transitioning to DDI’s Inform ERP Software for industrial distributors from a mid-70’s UNIX based system.
Transitioning for Success
Coming off of an old system can be intimidating. DDI System has developed a proven method for success that includes online and on-site training, documentation and more. DDI’s implementation team worked closely with Western States Tool & Supply. Once they felt comfortable, about six weeks from pre-implementation, the organization went live on their new software solution. “Our entire team was well trained by our go-live date. Having a trainer on-site for the first week was a huge benefit! Inform’s workflows are intuitive and make sense for our business operations. By the end of our transition week, we were all very comfortable.”
“We have absolutely realized a very quick return on our investment. The payoff in fine tuning our operations, data transparency, and ease of use has been astonishing over the first 18 months. We look forward to working with DDI System for years to come. I definitely recommend Inform!”
Instant Results with Inform ERP
“The payoff and return on investment of Inform was very quick. Not only did we fine tune our operations but we can see so much more data. Overall, DDI’s Inform ERP instantly provided a greater awareness into our business, an awareness our previous software didn’t provide.” Ralph was quick to share other areas Inform has made a positive impact on:
On-the-Spot Cost Savings – Western States no longer needs to order custom forms or specialty paper. Inform’s use of standard printers vs. dot matrix printers instantly reduced these overhead costs.
Finding More Time in the Day – The A/R department was the first to free up time in their days. The ease in which payment postings are completed has shortened and simplified the process.
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