Support Migration to Advantive Systems

ProPlanner, Abaca Systems, Veracore – Advantive Companies: Customer Support Portal Maintenance Window

Beginning 21 June 9:00PM Eastern Time and ending 24 June 9:00AM Eastern Time

During this maintenance, access to the legacy support portals will be disabled while we complete the process of migrating to our Customer Support Portal located at https://support.advantive.com.

Should you have an outage or critical impact to your operations, please call our emergency line at 656-444-9828.

As a reminder, if you have any issues with accessing the Advantive Customer Portal after the completion of the Maintenance Window, do not hesitate to contact [email protected] or calling us at 656-444-9844 .

We look forward for you to experience the new Advantive Customer Portal and see how it evolves as we continue to invest in better ways to support you.

Dear Valued Customers,

We are excited to announce a series of upcoming webinars that will provide you with essential insights into the transition from your legacy Support System to Advantive. This transition marks a significant step forward in enhancing our support services to serve you better. We are offering two different sessions to accommodate schedules. Only one session needs to be attended.

Webinar Details:

Webinar Registration Links:

Here’s what you can expect to learn during the webinar:

  • Advantive Recap
  • Support Transformation
  • How to get Support during the planned outage
  • How to access and navigate the new Advantive support portal
  • Improved ways to submit and track your support requests.
  • Enhanced knowledge base and self-help resources
  • Q&A session with our support team

 

 

Webinar Details:

Date/Times:

  • June 12th 10:00AM Eastern / 3:00PM GMT
  • June 13th 10:00AM Eastern / 3:00PM GMT
  • June 13th 3:00 PM Pacific / 7:00PM Eastern

Duration:

  • Approximately 45 Minutes

Platform:

  • Zoom Webinar

During this webinar, you will gain a comprehensive understanding of the Advantive support system and the benefits it brings to our partnership. Our team of experts will walk you through the features, functionalities, and improved resources available to you, ensuring a seamless transition and an elevated customer experience.

We will walk you through the seamless transition process and demonstrate the enhanced features and benefits of the Advantive support system. Our team of experts will also be available to answer any questions you may have.

Here’s what you can expect to learn during the webinar:

  • Advantive Recap
  • Support Transformation
  • How to get Support during the planned outage
  • How to access and navigate the new Advantive support portal
  • Improved ways to submit and track your support requests.
  • Enhanced knowledge base and self-help resources
  • Q&A session with our support team

Your feedback is essential to us, and this transition aims to provide you with a more efficient and user-friendly support experience.  We encourage you to mark your calendars for one of the four scheduled sessions and join us for this informative webinar.

 

If you have any immediate questions or concerns, please don’t hesitate to reach out to our support teams:

ProPlanner: [email protected]

Abaca Systems: [email protected]

Veracore: [email protected]

Thank you for being a valued member of our community. We look forward to your active participation in this important transition.